Thông Tin Tuyển Dụng Customer Service – Flight Ticket App

Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.

Providing accurate, valid, and complete information by using the right tools, methods, and processes. Immediately updating serious cases/inconstant situations.

Ensuring a high level of customer service and a positive guest experience.

Proactively updating information/knowledge about customer service.

Graduated from High school or equivalent Majors is an advantage.

Fluency in English (Speaking, listening, writing, and reading) – working 100% English.

At least 6-month experience in Customer Service roles or any relevant ones.

5 days/week (any 2 days off). Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3-month night shift)

Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.

Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.

Quyền lợi

11.000.000 – 13.000.000 vnd/month.

Base Salary: 8.000.000 vnd/month.

Meal allowance: 500.000 vnd/month.

Night shift allowance: 30% base salary.

Voice allowance: 1.000.000 vnd/month (If you handle Inbound).

Monthly KPI incentive: 900.000 – 1.200.000 vnd/month (Depend on your performance).

100% salary in 2-month probation time.

Join the insurance regimes according to the provisions of the Labor Law.

Accident insurance 24/7. 14 days of leave/year. 13th Monthly Salary.

Annual Health Checkup.

Working in a dynamic, professional environment with many opportunities for advancement